As we're an online women's Intimates store, all items from our store are not eligible for return or exchange. If something doesn't meet your expectations, we're committed to doing our best to find a solution.
At our store, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can easily find a solution for you. We are here to help! Please feel free to contact us if you have any issue with your order!
30 Days Warranty
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately.
How to Reach Us
Contact us and describe the issue in detail, along with your order number and product name. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
1. Our Responsibility:
If our company is responsible for the issue, we will allow for a refund.
This solution is only when our store is responsible for shipping the wrong item/ size.
2. Customer's responsibility
Incorrect order (size of item)
If the customer has ordered an incorrect size or product, we can provide a big discount for purchasing another size or item. In this case, please contact us.
Satisfaction Guarantee *
Your satisfaction is our priority!
Temporary policy: If you are dissatisfied with your order, please contact us within 30 days of receiving the product.
The refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Please contact us for further help. We will do our very best to help you and reply to all messages within 24 hours.